Magic Tank Customer Support
Welcome to MAGIC TANK’S customer support page
Customer Support – Click on the plus sign
Shipping & Delivery
Shipping Information –
Magic Tank will be shipped ground service only. No overnight or express service available.
For bulk orders please contact us.
Our shipping and processing charges are based on the total amount of your purchase. These charges are designed to cover the cost of processing your order, handling and packaging the products you have ordered, and delivering them to you and/or the recipients you designate. You will receive an email confirmation verifying that your order has been shipped.
Please allow 24 hours processing time before shipment will leave our facility. We suggest that you contact our customer service team at 877-64-MAGIC to confirm order/delivery. Orders entered after 2:00 pm EST will enter our shipping facility the following day.
Our fulfillment center operates Monday through Friday (9am to 5pm).
Please note that we do not ship to P.O. Boxes.
Fedex may not deliver Saturday/Sunday. Please contact our service team to confirm.
Magic Tank reserves the right to assess a shipping & handling fee to large volume and oversized product orders.
Standard packages will ship within 24 business hours after the order is placed.
PayPal orders will be billed at the time of order placement.
We do not ship to P.O., F.P.O., or A.P.O. boxes, Alaska, Hawaii, Canada or Puerto Rico
Estimated Shipping Times:
Estimated shipping times apply only to in-stock merchandise. Please call a Customer Service representative at: 877-64-MAGIC to verify availability. Magic Tank maintains the right to require a signature for select orders.
You may also e-mail our customer service team at firstname.lastname@example.org
Can I cancel/modify my order/shipment?
When you place an order at mymagictank.com , your order immediately drops into our fulfillment center flow to help ensure your package is delivered within our estimated shipping time frames. Unfortunately, we are unable to change or cancel an order once it has been submitted. Once your order has been submitted, please refer to our easy return and exchange policy
Your privacy and MY MAGIC TANK.com:
How we use email:
When you opt-in to receive emails from MAGIC TANK, we will use email as a method of communication with you to announce special events and promotions, product-related announcements, and contest winners.
Cookie files and Web beacons:
MYMAGICTANK.com uses files called cookies to track user sessions on our site. A cookie is a small file place on your computer from a web server containing a unique ID for your computer. Cookies enable us to customize your shopping experience and provide you with relevant content and offers. The cookie file does not contain any personally identifying information, and cannot control or access your computer or files located on your computer. MAGIC TANK may also use Web beacons, sometimes called a “clear GIF”, which may be linked to cookies.
Collection of personally identifying information:
When you place an order at MYMAGICTANK.com for yourself or for others, all personally identifying information (such as name, email address, postal/residence address, credit card number) is submitted via secured connection, and stored in a controlled, limited access environment. The information that we collect in this manner is required to fill your order.
MAGIC TANK may also ask for information in site surveys to assist in market research, product development and site design:
This information is analyzed in aggregate to determine consumer trends and to obtain feedback on the functionality and appeal of our web site.
How we use information we collect:
If you supply us with a postal address, MAGIC TANK may send to the address catalogs and other mailings regarding new products and services. If you do not wish to receive these mailings, please let us know by calling us at 877-64-MAGIC
We may establish a relationship with certain companies that perform shipping and delivery, commercial financing, consumer networking, and other services and promotions for or to our website visitors and customers. These companies have access to personal information needed to perform their functions, and are contractually obligated to maintain the confidentiality and security of the data. They are restricted from using this data for other purposes, and may not alter or resell the data.
We do not knowingly collect – either passively or actively – any information about children under thirteen years old. Anyone using our site represents that they are of a majority age and may enter into legally binding contracts. A parent or guardian of such a child may call us at 877-64-MAGIC to have any information about that child deleted from our databases.
Although our checkout procedure requires you to provide an email address in order to process your order, you may opt out of receiving future emails from MAGIC TANK by un-marking the opt-in box located below the email address section during checkout.
User submitted content:
MAGIC TANK reserves the right to edit “Gift Message” comments for form and content.
Questions and comments:
See the Contact Us section if you have any additional comments or questions. We are always happy to answer your questions and listen to your thoughts and suggestions. If you would like us to correct or delete any of your personally identifiable information, please notify us via the Contact Us section.
MAGIC TANK reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
Terms & Conditions Page for Magic Tank, LLC
Use Of The Website
By accessing the website, you warrant and represent to Magic Tank, LLC (referred to as “website owner”) that you are legally entitled to do so and to make use of information made available via the website.
Trademarks & Copyright
The trademarks, copyrights, names, logos, and service marks (collectively “trademarks & copyrights”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademarks & copyrights without the prior written permission of the website owner. Any unauthorized use of trademarks & copyrights will be subject to legal action.
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law, or residual) regarding the website. However, if expressed on the website, the website owner may offer warranties or guarantees on products delivered.
Once credit card information is entered, the website owner may present additional offers to you. Affirmative answers to each of these additional offers presented will result in the modification of the original order and the charging of your credit card for the total amount of products or services accepted by you during this process. A confirmation page with the complete order (including additional offers) will be displayed. Hitting the “Back” button of your browser during the ordering process may reset your order to the initial offer presented on the website.
Disclaimer Of Liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect, or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
Conflict Of Terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Use of this website shall in all respects be governed by the laws of the state New York, U.S., regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the New York courts located in Kings County, New York, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
Returns & Replacements
Magic Tank Internet, Telephone and Mail Order Return Policy:
Any unused merchandise or merchandise damaged during shipment may be returned to Magic Tank for a refund/exchange within 30 days of the date your order was received. We will only refund shipping charges if the item was damaged during shipment.
To ensure that we process your return according to your wishes, please follow the procedure outlined below when returning your merchandise to Magic Tank:
Complete all applicable portions of the return questionnaire on the reverse side of your original invoice.
- Pack and seal all bottle/s to be returned or exchanged securely, in the original package if possible, along with copies of the original invoice and completed return questionnaire.
- Ship your return or exchange prepaid — we do not accept C.O.D. deliveries — to the following address:
Magic Tank Shipping
Return Goods Dept.
50 Ann St West Pittston, PA 18643
- While not required, we recommend that you select a shipping method that provides a tracking or confirmation of delivery option and that you insure your return. These options will provide you added protection since Magic Tank cannot be responsible for Magic Tank products lost or damaged during their return shipment from you to Magic Tank.
- Magic Tank reserves the right to access a minimum $25 handling fee on returned items.
- Credits are applied to returns when returned in their original package and unused within 30 days.
Please contact our customer service department at 1-877-64-MAGIC (62442) prior to returning any product. For instructions on returns/exchanges, please reference your packing slip.
Magic Tank, LLC
80 Maiden Lane Suite 2204 Phone: 877-64-MAGIC (62442) Fax 212-202-3531
New York, NY 10038 email: info@MyMagicTank.com